I am happy to say, that since our subscription to Connect was initiated the return on our investment has paid us back many times over.
Our company manufactures a wide range of tiling adhesives, waterproofing membranes, floor preparation products, and to a large degree is related to the commercial construction industry.
To secure the use of our products on commercial project we track projects from conception to completion in every state in Australia.
Competitive advantage in today's market place is all about having access to quality information, which is accurate, in full and on time.
Connect provides our company with all this and more.
The balance between power and simplicity of Connect enables us to effectively track and identify the critical stages in the evolution of hundreds of commercial products and take timely action to secure business.
Whenever we need to speak to someone from your organisation it is a pleasure to be connected to a real live person rather than a computer, we have always found your support personnel to be professional, polite and above all patient and genuinely eager to help.
I greatly appreciate the invitations to comment and make suggestions on your product offerings and levels of service, thank you for your continuing efforts to enhance the service based on your customer's input.
Connect has proven to be such an invaluable source of market information for our company that we no longer view our subscription fees as an expense, we now view them as a profitable investment.
Thank you for a great product, I look forward to continuing our excellent and mutually rewarding relationship.
Source: Testimonial Letter sent to Richard Blower by George Moroff - Project Services Manager - Ardex Australia on 21st October 2003.
